Privacy Policy

PRIVACY POLICY

Coded Pixel Ltd Privacy Policy

This Privacy Policy explains how Coded Pixel Ltd (company number 08818438), registered in England and Wales, collects, uses and protects your personal data. Coded Pixel Ltd is the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

This policy should be read alongside our Terms and Conditions, available at www.codedpixel.co.uk/terms/.

If you have any questions about this policy, please contact us at [email protected] or +44 (0)7989 145327.

What Data We Collect

We may collect the following personal data when you use our website or contact us:

Your name and contact details (email address, phone number)
Your IP address and browser information
Information you provide when submitting an enquiry or contact form
Cookies and usage data (see the Cookies section below)

Why We Collect It and Our Legal Basis

We process your personal data on the following legal grounds under UK GDPR:

Legitimate interests - to understand how visitors use our website and to improve our services
Contractual necessity - to communicate with you about services you have requested or engaged us to provide
Legal obligation - where we are required to retain certain records by law
Consent - where you have actively provided information such as via a contact form or agreed to non-essential cookies

How We Use Your Data

We use your personal data to:

Respond to enquiries and provide the services you have requested
Send invoices and manage payment
Improve and maintain our website
Comply with our legal and regulatory obligations

We do not sell your personal data to third parties, and we do not use it for automated decision-making or profiling.

How Long We Keep Your Data

We retain personal data only for as long as necessary. In general:

Enquiry and contact data is retained for up to 2 years
Client and financial records are retained for up to 7 years in line with HMRC requirements

Third Parties

We may share your data with trusted third party service providers who assist us in operating our website and delivering our services, for example hosting providers or analytics tools. All third parties are required to handle your data securely and in accordance with UK GDPR.

Our website may contain links to third party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Cookies

Our website uses cookies to help us understand how visitors use the site and to improve your experience. Cookies are small text files stored on your device by your browser.

We use:

Essential cookies - required for the website to function correctly
Analytics cookies - to understand visitor behaviour in aggregate (for example via Google Analytics)

You can control cookie settings through your browser at any time. Disabling certain cookies may affect the functionality of the website. Where we use non-essential cookies, we will request your consent before setting them.

Your Rights

Under UK GDPR you have the following rights regarding your personal data:

Access - to request a copy of the data we hold about you
Rectification - to ask us to correct inaccurate data
Erasure - to ask us to delete your data in certain circumstances
Restriction - to ask us to limit how we use your data
Portability - to receive your data in a structured, commonly used format
Objection - to object to us processing your data based on legitimate interests

To exercise any of these rights, please contact us at [email protected].

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page. Your continued use of the website following any changes constitutes your acceptance of the updated policy.

Last updated: March 2026